| Benchmarks: |
| 8.1 |
Demonstrating ability to work cooperatively with others as
a member of a team, to contribute to team efforts, to maximize
the strengths of team members, to promote effective group interaction,
and to take personal responsibility for accomplishing goals; |
| 8.2 |
Demonstrating effective communication skills in working with
customers and clients; |
| 8.3 |
Demonstrating initiative and resourcefulness in meeting the
needs and solving the problems of customers; |
| 8.4 |
Demonstrating effective body language and its influence on
the observer; |
| 8.5 |
Identifying sexual harassment issues in the workplace; |
| 8.6 |
Identifying and using effective approaches to working within
a multicultural workforce, including respecting cultural diversity,
avoiding stereotypes, and recognizing concerns of members of
other ethnic and gender groups; |
| 8.7 |
Identifying techniques for handling stress and time management
problems on the job. |
