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Activity for Standard 17,
18, 19, 21, 22, 24, 25, 27, 29
Benchmark: 17.1, 18.1, 18.2, 19.3, 19.4, 21.13, 21.14, 21.15, 22.(all),
24.3, 25.(all), 27.1, 27.2, 27.3, 27.4, 29.1, 29.2
| Title: |
Letter of Complaint |
| Contributor: |
Blueprint 2000 Lesson Activities, developed by Dr.
James Croteau, Leon County Schools and Rhonda Flanagan, FSU
Center for the Study of Teaching and Learning. |
| Materials: |
Sample letters of complaint |
| Activities: |
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Students discuss the role of a person making a complaint.
Students choose an area, such as retail or food service
and generate a complaint to share.
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Students describe the context of the complaint, who
it is to be directed to, and strategies for presenting
the complaint. Other students give feedback reflecting
the recipient of the complaint's point of view.
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Students outline a letter of complaint using effective
strategies to defuse recipient issues.
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Students draft and critique in small groups their written
letters of complaint. Students edit and revise and mail
if appropriate.
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