Telephone Etiquette
SOURCE: Leon County Schools Adult & Community Education Career Education Guide
What impressions have you gotten from people over the phone? Was the person rude? How were they rude? Can you tell how someone feels over the phone even if you can't see him or her? How can you put a smile in your voice? What impressions do you get when a receptionist is rude, uses slang or chews gum?
Helpful Hints
Prepare before calling. On paper write down what you will say, and what exactly you need to ask. Leave space so you can write the answer right next to the question. Ask for the person who can truly help you. Don't waste your time giving information to the receptionist, then giving it again. Ask, "I am interested in the job position offered, can you direct me to the correct person." Get the name of the person you are talking to and write it down; ask for correct spelling if needed. No gum chewing. Call from a quiet place so you can hear everything. If there is background noise with people fighting and screaming, the person on the other end of the phone will be listening and forming opinions about you. Have paper and pencil ready so you can write down important information. Review all the information given to you. Make sure it is correct. Say, "I would like to verify that I have the correct address and appointment time." Be sure to leave your name and telephone number. Thank the person for their time and use their name.
|